Frequently Asked Questions

Q. What does testing and tagging involve?

The process of testing an appliance involves the following:

Visual Inspection: The appliance is checked to ensure that it is in good condition and there are no obvious signs of damage and or electrical fault.

Electrical Testing: The appliance is identified as either a class 1 or class 2 and then tested with a Portable Appliance Tester (PAT) to test for earth continuity for class 1 and Insulation resistance, Current leakage and correct polarity for both Class 1 and 2 appliances.

Apply a Tag: Dependant on the test outcome either a pass or fail tag is applied to the lead of the appliance

Record Keeping: On completion of the testing a digital record of the test result is recorded and made available to the client within 48 hours by email. All our records are stored for a seven year period with no charge access should they be required in the event of our client losing their records.

Q. What needs to be tested?

Any Plug in electrical appliance, including power boards, power supplies, extension leads and IEC leads.

Q. Does three phase plug in equipment need to be tested?

Yes. Three Phase and multi-phase equipment and their extension leads and power boxes are required to be tested and tagged. We test all plug in three phase equipment.

Q. Do RCD Safety Switches need to be tested?

Yes. All RCD Safety switches in a workplace environment must be tested and tagged.

RCD Safety Switches are tested for trip time and where required a ramp test is carried out identifying the trip current rate.

Q. Can the testing damage our equipment?

No, Our Technicians are well trained with many years of experience, and use only the latest in Portable Appliance Testing equipment.

Q. Are you insured?

Yes. We have current Public and Product Liability Insurance for $20,000,000.00.each Certificates of Currency for these are available upon request.

Q. Do you subcontract your testing work?

No. To maintain our high standards of training, equipment and service our policy is to not subcontract out our testing.

Q. Are you part of a franchise?

No. We are a family business dedicated to our client base providing a consistent uncompromising level of expertise and service.

Q. What is the relevant Australian Standard for testing electrical appliances?

Australian Standards 3760:2010 is the relevant standard for the safety inspection and testing of electrical appliances.

Q. Are there any special requirements for construction work?

Yes, due to the hazardous nature of construction work regular inspection and testing of electrical equipment is warranted and must be carried out. The requirements are outlined in Australian Standards AS3012:2010 Electrical Installations‚ Construction and Demolition Sites.

Q. Can you replace damaged plugs and sockets and carry out minor repairs?

Yes. Our technicians are trained and licenced to carry out plug and socket replacements and minor repairs. We want to assist with keeping your business functioning.

Q. Are there any special requirements for serviced or repaired electrical equipment?

Yes, any electrical equipment that has been serviced or repaired must be inspected, tested and tagged in accordance with the requirements of the Standard, AS3760:2010 prior to the equipment being placed back into service.

Q. What are your hours of operation?

We operate from 7am-5pm Monday to Friday, we are available at other times by appointment or special arrangement

Q. Why should we choose ?

We provide a cost effective service and will ensure the utmost in co-operation so as to minimize the impact on your facilities and staff whilst the testing procedures are carried out.

We use only the latest and most advanced Portable Appliance Testers available.

All our test result records are provided electronically (or hard copy if required) and we maintain our clients’ records for a 7 year period. Once initial testing has been carried out our friendly staff will contact you when retesting is due to make a retesting appointment.